Terms of Use
Processing Time
Orders are generally processed within 1-2 business days after payment confirmation. Processing times may vary slightly during peak seasons, public holidays, or when high order volumes are encountered. We strive to ensure that all orders are packed and prepared as quickly as possible to meet your expectations.
Shipping Rates and Options
Shipping costs depend on your location and the total weight of your order. During the checkout process, you will be presented with various standard and expedited shipping methods to choose from. We aim to provide affordable options that suit your delivery preferences while ensuring the safe transport of your items.
Delivery Timeframe
- Within Malaysia: Delivery is estimated to take between 3-7 business days, depending on your location and the chosen shipping method.
- International Orders: Delivery times vary based on the destination country, customs procedures, and courier services. Typically, international shipping takes 7-14 business days.
Order Tracking
Once your order has been dispatched, a tracking number will be emailed to you. This number allows you to monitor your shipment and stay informed about its location and estimated delivery date.
Possible Delays
We aim for timely deliveries, but unforeseen delays can occur due to:
- Courier service disruptions.
- Customs clearance for international shipments.
We appreciate your patience and understanding in such cases.
Shipping Concerns
While we take care in shipping your order, we are not liable for delays caused by courier services. If your package is lost or damaged during transit, please contact the courier directly for assistance.
Incorrect Address or Undeliverable Parcels
To avoid delivery issues, please double-check your shipping details before placing an order. If a parcel is returned due to an incorrect address or failed delivery, additional charges may apply for redelivery.
Need Assistance?
For questions or concerns about your order, shipping, or delivery, feel free to contact us at biskutklasik404@gmail.com. Our team is happy to assist you with any inquiries or issues.
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